Returns, Exchanges & Refunds Policy
Change of Mind
Due to the nature of our products, we do not accept returns, exchanges, refunds, or cancellations for change of mind once an order has been placed. Please review your size, colour, and order details carefully before completing your purchase.
Faulty or Defective Items
If your item arrives defective, damaged, or faulty, we will happily offer a replacement or exchange, in line with your rights under Australian Consumer Law. Nothing in this policy limits or excludes any consumer guarantee that cannot lawfully be excluded, including your right to a repair, replacement, or refund for a major failure, or a replacement or repair for a minor failure.
To arrange a replacement or exchange for a defective item, please contact us within a reasonable time of receiving your order at hello@halcyrascrubs.com with:
- Your order number
- A description of the fault
- Photos clearly showing the defect
Once we've reviewed your claim, we'll arrange a replacement of the same item, or an exchange, at no additional cost to you.
Order Cancellations
As orders are processed and dispatched quickly, we are unable to accept cancellation requests once an order has been placed.
How to Contact Us
For any questions about this policy or to report a defective item, please reach out to hello@halcyrascrubs.com.