Terms & Conditions

Welcome to Halcyra Scrubs. These Terms & Conditions govern your use of our website and your purchase of products from Halcyra Scrubs. By accessing or using our website, you agree to be bound by these terms.

Please read these Terms & Conditions carefully before using our website or placing an order.

1. About Halcyra Scrubs

Halcyra Scrubs is an online retailer specialising in comfortable and practical medical and healthcare workwear, including scrub tops and scrub pants.

Business Address: 3A/16 Landy Street, Northgate, Queensland 4013, Australia

Email: hello@halcyrascrubs.com

Phone: +61 7 3103 2034

2. Use of Our Website

You agree to use our website only for lawful purposes and in accordance with these Terms & Conditions.

You must not:

Use our website for any unlawful, fraudulent or unauthorised purpose.
Attempt to gain unauthorised access to our website or systems.
Interfere with the security or operation of our website.
Copy, reproduce or distribute website content without permission.
Use automated systems to collect information from our website without our permission.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, colours, sizing information and other product details displayed on our website are accurate.

Colours may appear slightly different depending on your device, monitor or screen settings.

Product availability, specifications, colours and designs may change from time to time without notice.

4. Pricing

All prices displayed on our website are in Australian dollars (AUD), unless otherwise stated.

We reserve the right to change product prices at any time. Price changes will not affect orders that have already been accepted and confirmed.

If an obvious pricing error occurs on our website, we reserve the right to correct the error and contact you regarding your order before it is fulfilled.

5. Orders

When you place an order through our website, you are making an offer to purchase the selected products.

After placing your order, you will receive an order confirmation by email. An order confirmation does not necessarily mean that your order has been accepted.

We reserve the right to refuse or cancel an order where reasonably necessary, including in cases involving product availability, pricing errors, suspected fraud or incorrect information.

6. Payment

Payment must be successfully completed before your order can be processed and dispatched.

You agree to provide accurate billing and payment information when placing an order.

7. Shipping

We currently offer shipping within Australia.

Standard Shipping: $5.90 AUD
Free Shipping: Orders of $100 AUD or more
Estimated Delivery: 5–8 business days

For complete shipping information, please visit our Shipping Policy.

8. Returns, Exchanges and Refunds

Eligible clothing items may be returned or exchanged in accordance with our Returns, Exchanges & Refunds Policy.

Returned products must meet the applicable return conditions, including being unworn, unwashed and in original condition.

9. Intellectual Property

All content available on our website, including text, photographs, product images, graphics, logos, designs and other materials, is owned by or licensed to Halcyra Scrubs unless otherwise stated.

You may not reproduce, copy, modify, publish, distribute or commercially use our website content without our prior written permission.

10. Website Availability

We aim to keep our website available and operating correctly, but we do not guarantee that the website will always be uninterrupted, error-free or available at all times.

We may temporarily suspend or modify the website for maintenance, updates, technical issues or other reasons.

11. Third-Party Services

Our website may use third-party services, including payment processors, delivery providers, technology providers and other services required to operate our online store.

Your use of third-party services may also be subject to the terms and policies of those providers.

12. Australian Consumer Law

Our products come with consumer guarantees that cannot be excluded under the Australian Consumer Law.

Nothing in these Terms & Conditions is intended to exclude, restrict or modify any rights or remedies that cannot legally be excluded under applicable Australian law.

13. Privacy

Your personal information is handled in accordance with our Privacy Policy.

14. Changes to These Terms

We may update these Terms & Conditions from time to time. Any updated version will be published on this page.

Your continued use of our website after changes are published constitutes acceptance of the updated terms.

15. Governing Law

These Terms & Conditions are governed by the laws applicable in Queensland, Australia, subject to any mandatory consumer rights and protections under Australian law.