Privacy policy

At Halcyra Scrubs, we respect your privacy and are committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or purchase from us.

Information We Collect

When you browse our website, create an account, place an order, contact us, or otherwise interact with our Services, we may collect information such as:

Your name
Billing and shipping address
Email address
Phone number
Order and purchase information
Payment-related information required to process your order
Information you provide when contacting customer support
Technical information about your device and website usage

How We Use Your Information

We may use your personal information to:

Process and fulfil your orders
Arrange shipping and delivery
Process payments
Provide customer support
Handle returns, exchanges, refunds, and product issues
Communicate with you about your orders
Improve our website, products, and customer experience
Detect and prevent fraud or misuse
Comply with legal and regulatory requirements

Cookies and Similar Technologies

Our website may use cookies and similar technologies to help the website function correctly, remember preferences, understand website usage, and improve your browsing experience.

Some cookies may also be used by third-party services that support our website, analytics, advertising, or other functionality.

Sharing Your Information

We may share relevant information with trusted service providers where necessary to operate our business. These may include payment processors, shipping and delivery providers, website and technology providers, analytics services, and customer support services.

We do not sell your personal information.

Payment Information

Payments may be processed through third-party payment providers. We do not generally store complete payment card details on our own systems. Payment information is handled by the relevant payment provider according to its own privacy and security practices.

Marketing Communications

If you choose to receive marketing communications from us, we may use your contact information to send you information about products, promotions, offers, or updates.

You can unsubscribe from marketing communications at any time by following the unsubscribe instructions included in the communication or by contacting us.

Data Security

We take reasonable steps to protect personal information from unauthorised access, misuse, loss, interference, or disclosure.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing services, maintaining business records, resolving disputes, and meeting legal obligations.

Your Privacy Rights

Depending on applicable law, you may have rights regarding the personal information we hold about you, including the right to request access to or correction of your personal information.

If you have a privacy-related request or concern, please contact us using the details below.

Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policy of any third-party website you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or legal requirements. The updated policy will be published on this page.